Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
1. Please email [email protected] to request a refund.
2. Mail your returned item to:
Mabu Leather (Returns Department)
15 Seaside Road
3. Include in your package a signed letter stating the reason for your return and a printed copy of the original email receipt.
Merchandise that has been personalised, worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment
Telephone payments with Credit or Debit Card
Check/Bank Transfer (by prior arrangement only)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped within 3 Working Days subject to availability.
We use a variety of carriers to deliver our orders.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Royal mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products. Before the final checkout page you will be shown what the cost of shipping will be.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.