Terms and conditions

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please email [email protected] to request a refund.

2. Mail your returned item to:

Mabu Leather (Returns Department)
15 Seaside Road
Eastbourne
East Sussex
BN21 3PP

3. Include in your package a signed letter stating the reason for your return and a printed copy of the original email receipt.

Return Exceptions

Merchandise that has been personalised, worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

Telephone payments with Credit or Debit Card
PayPal
Check/Bank Transfer (by prior arrangement only)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround

All orders are shipped within 3 Working Days subject to availability.

Carriers

We use a variety of carriers to deliver our orders.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Royal mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products. Before the final checkout page you will be shown what the cost of shipping will be.

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

All prices quoted are effective as of 1st January 2017 and may be subject to change without prior notice. All prices are in British pounds sterling  (GBP). All prices are inclusive of VAT which will be charged at the appropriate UK rate. All goods are subject to availability. Administrative charge of 3% will be charged on all returned goods for refund(s) other than faulty goods. Credit facilities will not be granted to any customer. Goods remain the property of Mabu Leather and title is not transferable until paid for in full by cleared funds. Orders will only be processed upon receipt of full payment or credit card details. Orders usually dispatched within 24 hours after receipt of order and cleared payment. By placing an order, you are deemed to have read and accepted our terms and conditions of sale as laid out above.